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Refund Policy
Refund & Cancellation Policy Summary for NQ Core (nqcore.com) NQ Core maintains a transparent refund policy for digital assessment services, subscriptions, and qualification evaluations. Eligibility for refunds depends on the type of purchase and usage status. Refunds are generally applicable within 24 to 72 hours for unattempted single tests or technical disruptions caused by platform failures. Subscriptions can be canceled at any time to prevent auto-renewal, while completed assessments, certified test attempts, and customized enterprise plans are strictly non-refundable.
Last updated 4 September 2026
Effective Date: September 4, 2026
Website: https://nqcore.com
At NQ Core ("nqcore.com", "we", "us", or "our"), we strive to deliver reliable assessment and evaluation infrastructure. This Refund & Cancellation Policy outlines the rules and procedures regarding cancellations, test credits, and payment refunds for services purchased through our platform.
1. General Policy Overview
Due to the digital nature of our services—where server resources, assessment keys, and anti-cheat infrastructure are immediately allocated upon transaction—all purchases are considered final unless explicitly covered by the conditions in this policy.
2. Assessment Fees & Single Test Purchases
Unattempted Assessments: If you purchase a single assessment or test access token and have not initiated or attempted the test, you may request a refund or platform credit within 72 hours of purchase.
Attempted or Completed Tests: Once an assessment key is redeemed, started, or completed, the payment becomes 100% non-refundable, regardless of test score or evaluation outcomes.
3. Subscription Plans (Individual & Pro)
Cooling-Off Period: First-time subscription purchases are eligible for a full refund within 24 hours of purchase, provided no assessments or platform certifications have been attempted under the subscription.
Cancellation of Auto-Renewal: You may cancel your subscription auto-renewal at any time via your account settings. Upon cancellation, your subscription will remain active until the end of the current billing cycle. No partial or prorated refunds will be issued for unused time in a billing period.
Duplicate Charges: In the event of a billing error or accidental duplicate charge, please contact us immediately. Duplicate transactions will be refunded in full following verification.
4. Technical Failures & Platform Errors
If a technical issue originating from NQ Core prevents you from completing an assessment (e.g., server downtime or platform outage during an active test session):
You are eligible for a free test reset/credit or a full refund for the affected transaction.
Issues caused by the user's internet connectivity, device incompatibility, or violations of proctoring rules do not qualify for a refund.
5. Non-Refundable Items
The following are strictly non-refundable:
Issued certifications, verified credential badges, or official score reports.
Customized enterprise assessment solutions or bulk institutional licenses once delivered.
Accounts terminated due to cheating, proctoring violations, or breach of our Terms and Conditions.
6. How to Request a Refund
To initiate a refund request:
Email our support team at support@nqcore.com with the subject line: Refund Request - [Your Account Email].
Include your registered email address, transaction ID/receipt, and the reason for the request (with screenshots if reporting technical failures).
Requests are reviewed within 2 business days. Approved refunds will be processed back to your original payment method within 5 to 10 business days.
7. Contact Us
If you have any questions regarding this policy or need billing assistance, please contact us at:
Website: https://nqcore.com
Email: support@nqcore.com